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Service and support that keeps you running. Every day.

Downtime costs more than money — it costs deliveries. That is why we have technicians authorised by the manufacturers, our own workshop with a large spare parts stock, and support that solves most cases remotely straight away.

Your journey with us

The same team is with you the whole way.

1 · Installation

We configure, install and commission on site.

2 · Training

We train your team until production is running.

3 · Support

Chat, phone and remote access whenever you need it.

4 · Service

Preventive maintenance that extends the life of the machine.

5 · Repair

Our own workshop and field technicians when needed.

6 · Upgrade

We help you to your next machine. The journey starts over.

How support works


  1. Register your case via My account or directly in the chat.
  2. The case is logged and assigned by our technicians.
  3. A technician gets back to you by chat or phone — and can take remote control of your computer if needed.

Support agreement

690SEK/månad

One agreement, all your machines. The price is the same no matter how many machines you have at the same address — priority support and a partner who knows your equipment.

 

90 %

of support cases are solved remotely straight away

Authorised

technicians for everything we sell

Our own

spare parts stock and workshop in Stockholm

Field

machine technicians across the Nordics

The team that answers 

Robin, Patrik and Gustav — authorised technicians with their own workshop in Stockholm. Register your case and we will get back to you.

Start a case

Robin, Patrik and Gustav, JB Nordic service technicians